Terms and Conditions

I. General Provisions

1. The Regulations define the conditions under which the short-term rental of the Apartment presented on the alegre7.pl website is made, the rules for making a reservation of the Apartment, checking in, checking out of the Apartment and staying in the rented Apartment.
2. Making a reservation of the Apartment online, via the alegre7.pl website is tantamount to the Client’s familiarization with the Regulations and acceptance of the provisions of the Regulations.
3. The conclusion of the agreement for short-term rental of the Apartment takes place at the moment of confirmation of the reservation by the Client after payment to the Owner of the amount indicated in the confirmation of the reservation and the deadline indicated in the confirmation of the reservation. Confirmation of the reservation is made on the principles set out in the Regulations.
4. The rental of the Apartment by the Owner is for a short-term purpose only and does not serve to meet the Tenant’s permanent housing needs, and the Tenant’s stay in the Apartment is only temporary, i.e. recreational or tourist, and the rental agreement is concluded for this purpose.
5. The following parts of the Regulations indicate the telephone numbers and e-mail addresses at which the Tenant can contact the Owner. The Owner will contact the Tenant primarily in the form of messages sent to the e-mail address provided by the Tenant or by telephone to the telephone number provided by the Tenant.
6. Definitions:
   Owner – Natallia Klimowicz-Kijak, ul. J. Malczewskiego 57, 32-840 Zakliczyn, NIP: 8733267364, contact@alegre7.pl, concluding a short-term rental agreement with the Tenant for the Apartment offered for rent via the alegre7.pl website.
   Tenant/Client – an adult natural person, legal person or organizational unit/entity that is not a legal person, to which special regulations grant legal capacity, being a party to the short-term rental agreement for the Apartment offered for rent via the alegre7.pl website.
   Apartment – a furnished residential/non-residential premises located in a multi-family building that is the subject of the offer, which was rented by the Tenant from the Owner for purposes consistent with the intended use of the rented premises.

II. Short-term rental – scope of the agreement

1. The agreement applies only to short-term rental of the Apartment for recreational or tourist purposes and optional car rental.
2. The Apartment is rented for days.
3. The number of days (rental period) for which the Apartment is rented by the Tenant results from the reservation made by the Tenant. The overnight stay in the rented Apartment starts at 4:00 PM on the first day indicated in the reservation as the day of commencement of the stay and ends at 12:00 PM on the last day of the stay indicated in the reservation.
4. The rented Apartment is located in a multi-family building, the common parts of which are managed by the Manager, therefore the elements of the common parts of the building in which the rented Apartment is located – the infrastructure of this building – do not constitute an offer and the subject of the lease agreement.
5. The fee for renting the Apartment includes fees for utilities (central heating, electricity, water, sewage) assuming their normal/standard consumption by the Tenant. The prices for renting the Apartment offered by the Owner and for additional services related to renting the Apartment are expressed in Polish zloty and constitute a gross price. For services not included in the Price, the Tenant is obliged to pay additional fees.
6. The Apartment is a separate residential/non-residential premises located in a multi-family building and does not constitute a hotel facility.
7. The Owner is not responsible for the loss or damage of property brought by the Tenant or persons staying with them in the Apartment to the Apartment. The Owner is not responsible for the loss or damage of property in the common areas of the multi-family building, including the playground, green area, bicycle shelter, parking lot, swimming pool and sauna.
8. The Owner is not responsible for the actions of third parties that may cause any inconvenience in using the Apartment, i.e., among others. for noises, sounds, smells coming from outside the building where the Apartment is located, for noises, sounds, smells coming from other premises located in the building where the Apartment is located, construction or renovation work being carried out near the building or in the building where the Apartment is located, noises, sounds, smells coming from the streets located near the building where the Apartment is located, noises, sounds and smells coming from other buildings or premises located near the building where the Apartment is located, actions and behaviors of neighbors.
9. The Apartment may only be used by the number of people indicated by the Tenant when making the reservation. If the number of people who are to use the Apartment is greater than indicated in the Apartment reservation, the Owner has the right not to issue keys to the Apartment.
10. The Tenant is prohibited from subletting the Apartment to other entities, including transferring the Apartment to other entities for use under any other agreement.
11. The Tenant is obliged to take care of the Apartment and its equipment, and after the end of the lease agreement, return the Apartment and its equipment in a condition not deteriorated in relation to the condition in which the Apartment was issued to the Tenant.
12. The Tenant is not responsible for wear and tear of the Apartment resulting from its normal use.
13. The Owner or persons authorized by the Owner have the right to enter the Apartment to repair any faults occurring in the Apartment or its installations or in the event of obtaining knowledge that the Apartment is being used contrary to its intended use or these Regulations. If the Tenant is not in the Apartment at a given time, the Tenant will be immediately notified by the Owner about the necessity for the Owner or a person authorized by him to enter the Apartment, the purpose for which such entry is made and the time at which the entry was made. If possible, the Owner must ensure that the Tenant can be present during such entry to the Apartment, unless the entry, due to a special situation, requires an immediate reaction from the Owner or a person authorized by him, e.g. a serious failure of the installation in the Apartment, a fire in the Apartment, flooding of the Apartment or premises adjacent to the Apartment.

III. Reservation

1. The Apartment can be booked via the website alegre7.pl
2. To book the Apartment, mark the date range of your stay on the calendar or enter the dates of your stay in the indicated fields, located at the indicated internet address. After marking the dates of your stay, the system will automatically display information about availability and the price of the entire stay. To make a reservation, click the Confirm reservation button, which will redirect you to the reservation confirmation page where you should check all the information and provide your details in the reservation form. Then, select the payment method (szybkie przelewy24.pl) and make the payment.
3. The reservation can also be made through the Owner’s intermediary (booking.com). The Customer will receive detailed information about the selected offer, as well as information about the forms of payment according to the selected offer.
4. In each case described in the paragraphs above, the full payment for the Apartment rental must be made to the Owner’s bank account in accordance with the principles indicated above. Payments are made via fast e-transfer / blik.
5. The final confirmation of the payment of the reservation amount will be received by the Owner via e-mail confirming the Tenant’s reservation.
6. Failure to pay the specified amount by the specified date will result in automatic cancellation of the reservation. The Client will receive information about the cancellation of the reservation by e-mail. In the event of cancellation of the reservation by the system due to the payment not being recorded, the selected dates of stay in the Apartment may no longer be available.
7. During the Apartment reservation process, it is possible to book a car for each day of the stay. To book a car, simply select this option on the reservation confirmation page.

IV. Tenant’s Obligations

1. The Tenant is obliged to comply with the provisions of these Regulations.
2. The Tenant is particularly obliged to:
   a) during the rental period, take care of the rented Apartment and its equipment, as well as to keep the Apartment and its equipment in a condition that is not worse than the condition in which the Apartment and its equipment were delivered to the Client.
   b) after the end of the rental period, to hand over the Apartment and its equipment to the Operator in a condition that is not worse than the condition in which the Apartment and its equipment were delivered to the Client.
   c) use the rented Apartment and its equipment in accordance with the purpose for which the Apartment was rented to the Client and in accordance with the purpose of the Apartment equipment.
   d) during the rental period, use it in a way that does not disturb the peace of the residents of the building in which the Apartment is located and to comply with the principles of so-called good neighborliness.
   e) refrain from copying the keys to the rented Apartment and the remote controls for the gates delivered together with the keys to the Apartment.
   f) immediately report to the Owner any discrepancies between the Apartment or its equipment and the Owner’s offer, any failures of the equipment of the rented Apartment, damages in the Apartment or its equipment, any failures of the installations in the Apartment.
   g) immediately inform the Owner of any events concerning the Apartment or its equipment that may expose the Owner to damage.
   h) if the building in which the Apartment is located has waste sorting rules, adhere to the rules applicable to the sorting of such waste.
   i) observe the night silence established in the building in which the Apartment is located.
   j) secure the rented Apartment before the Client leaves it each time and leave it without the Client’s supervision, among others by closing the windows, locking the entrance door to the Apartment, turning off the water, unplugging electrical devices from the socket, turning on other Apartment security measures, if the Apartment has such security measures.
   l) in the case of renting a parking space together with the Apartment, above-ground or in the garage hall, use only the space indicated by the Owner to the Client.
   m) not bringing animals into the Apartment, unless such possibility results from arrangements made with the Owner.
   n) Complying with the absolute ban on smoking in the Apartment.
3. The Client is fully liable for damage to the Apartment caused by him or the persons staying with him in the Apartment, as well as damage caused by the Client or the persons staying with him in the Apartment in relation to the equipment of the Apartment. To the same extent, the Client is liable for deficiencies in the equipment of the Apartment, which occurred as a result of the actions of the Client or the persons staying with him in the Apartment.
4. Minor persons may stay in the Apartment only under the supervision of an adult.
5. Violation of the Regulations by the persons staying with the Client in the Apartment is the Client’s responsibility.
6. The number of people who may stay in the Apartment is limited to the number given in the Apartment’s offer posted on the website https://alegre7.pl/accommodation/apartament/. If upon check-in it turns out that the number of Guests planning to check in to the apartment is greater than the offer, the Owner may refuse to issue keys to the Apartment or change the offer to include a greater number of people staying in the Apartment.
7. Reservations regarding cleanliness / lack of equipment in the Apartment / or defects in the Apartment should be reported by the end of the day on which the Client checked in to the Apartment in the form of an e-mail sent to contact@alegre7.pl. A report made after this deadline may result in the Client being held liable for the defect or lack of equipment in the Apartment.
8. The Client is obliged to inform the Owner of any damage that the Client or persons staying with him/her have caused to the Apartment or its equipment. Information should be provided to the Owner immediately, but no later than one day before the planned end of the apartment rental agreement, unless the damage occurred on the last day of the rental agreement, in which case the information should be provided on that last day before the return of the apartment to the Owner. Information can be provided to the Owner’s e-mail address or on site to the person responsible for servicing the Apartment.
9. The Client is obliged to store the received set of keys to the apartment and any keys to the rented car with due care and to secure these items against accidental loss or access by third parties. In the event that the Client loses the keys to the Apartment or car, the Client is obliged to pay the owner a lump sum of €50.

V. Types of Payments

1. Payments for rent are made via the przelewy24.pl service.

VI. Refunds, changes to reservations and cancellation rules

1. The amount paid for the rental/reservation is non-refundable in the event of cancellation of the reservation less than 5 days before the date of stay in the Apartment.
2. The amount paid for the rental/reservation is refundable (100% of the amount) in the event of cancellation of the reservation more than 5 days before the date of stay in the Apartment.
3. The possibility of extending the rental of the Apartment during the stay should be individually agreed with the Owner by contacting the e-mail address: contact@alegre7.pl, and then, when it has been established with the Owner that there is a possibility of extending the rental, the extension should be immediately settled with the Owner in accordance with the arrangements with the Owner. The planned intention to extend the rental of the Apartment should be reported no later than 12:00 on the day preceding the end of the stay in the Apartment. The Owner has the right to refuse to extend the rental of the Apartment, without giving reasons.
4. Extending the time of leaving the Apartment beyond 12:00 is not possible.
5. Each rental/reservation can be canceled up to 14 days from the date of its conclusion, but no less than 5 days before the date of stay. In such a case, all paid amounts will be refunded in the amount of 100%.

VII. Check-in and check-out

1. No later than 1 day before arrival at the Apartment, the Client should contact the Owner to arrange accommodation information.
2. Upon arrival, call the intercom.
3. The Client must have an ID card, credit card and a reservation form with them for verification purposes.
4. The Client is obliged to inform the Owner no later than the day before arrival, of the planned arrival time/key collection. The Owner of the facility may attempt to contact the Client at any time to arrange the planned arrival time.
5. IMPORTANT: Key collection and check-in is possible from 4:00 p.m. to 8:00 p.m. (start of the accommodation day). It is possible to check in earlier after prior arrangement with the Owner and the Owner’s consent to earlier check-in. Check-out is possible from 8:00 to 12:00 (end of the accommodation day).
6. During check-in, the service, on behalf of the Owner, signs a short-term rental agreement for the duration of the Apartment reservation and collects a refundable deposit from the Tenant, in the amount of up to €50.00 (in words: fifty euros) as security for any possible damage to the Apartment and its equipment. The Operator may not collect the deposit in justified cases.

VIII. Order rules

1. Smoking is strictly prohibited in the stairwells of buildings where apartments are located and in the Apartments in the buildings. If the Owner finds that tobacco was being smoked in the Apartment, the Owner has the right to charge the Client a contractual penalty of €250 (in words: two hundred and fifty) for the purpose of ozonation of the premises, extraction washing of furniture upholstery and curtains/drapes. If the damage caused by smoking in the Apartment exceeds the amount of the contractual penalty, the Operator is entitled to seek compensation on general terms exceeding the contractual penalty.
2. If the Owner finds that the Client or a person staying in the Apartment has brought an animal into the Apartment without prior agreement with the Owner, the Owner has the right to charge the Client a contractual penalty of €250 (in words: two hundred and fifty). In the event that the damage caused by bringing an animal into the Apartment exceeds the amount of the contractual penalty, the Owner is entitled to seek compensation on general terms exceeding the contractual penalty.
3. In the event of damage to the Apartment or its equipment for which the Client or a third party for whom the Client is responsible is responsible, the Owner has the right to demand that the Client cover the entire value of the damage by charging the Client’s credit/payment/debit card or demand that the damage be repaired by paying the value of the damage by the Client.
4. The parents are responsible for minors staying in the Apartment. The Apartment rented by the Owner does not have any safeguards to protect small children.
5. It is forbidden to use grills, toasters, smokehouses or other devices on balconies, pedestrian and parking spaces, the use of which is associated with the emission of smoke. It is also prohibited to use these devices in common areas of the building and on the common property, except in designated areas.
6. Customers are prohibited from lighting grills and fires on the premises of the Facility, in particular on balconies or terraces.

IX. Complaints

1. Every Customer who is a consumer has the right to file a complaint regarding the Apartment, reservation, rental agreement or services provided to the Customer by the Owner.
2. A complaint can be filed by sending the content of the complaint to the e-mail address of the Owner: contact@alegre7.pl or to the address of the Owner’s registered office indicated at the beginning of these Regulations.
3. In order to streamline the process of handling complaints by the Owner, the complaint should include the customer’s name and surname, reservation number, contact details for the Customer, e.g. e-mail address, as well as a detailed description of the defect/non-conformity complained about and the Customer’s request.
4. Complaints are considered by the Owner within 30 days of the Customer’s submission of the complaint, in accordance with the provisions of the Consumer Rights Act. The Owner will inform the Customer about the method of handling the complaint and the Owner’s position on the complaint to the provided e-mail address or in another form, if the Customer requests it.

X. Final provisions

1. The Owner is not liable for failure to perform or improper performance of obligations arising from the short-term Apartment rental agreement, these Regulations or reservation, if the failure to perform or improper performance of obligations arising from this agreement, these Regulations or reservation is caused by force majeure.
2. Force majeure is understood as external events, beyond the Owner’s control, impossible to predict and prevent, preventing the Owner from properly performing his obligations, in particular such as natural disasters, natural disasters, wars, terrorist attacks, strikes, epidemics and diseases, restrictions resulting from the introduction of states of emergency, restrictions introduced by the State regarding permanent or temporary exclusion or limitation of the possibility of conducting business activity conducted by the Owner.
3. The law applicable to disputes between the Owner and the Customer is Polish Law. Disputes will be resolved by the court with jurisdiction over the registered office of the Owner of the Apartment.